Support & contact

When contacting support, share a short description, the time the issue occurred and the relevant screen. For billing questions, add your Paddle receipt reference. Do not send passwords, full card details or private workspace content unless necessary. No response-time guarantee has been published.

Use Sign in to return to your account. Account settings shows your email and current plan and offers sign-out, subscription management and account deletion. Account settings remains available even when you do not have workspace access.

Use Manage subscription in Account settings to open the secure Paddle customer portal. If access is unavailable, follow the help link on your Paddle receipt or visit Paddle payment support. Avoid opening billing links sent by an untrusted sender.

After checkout or a plan change, billing confirmation may take time. A missing plan update is not a reason to purchase again. Check the portal status and receipt first. Cancellation and downgrade timing are described in Refunds & cancellation.

Open Account settings, review the deletion notice, then complete the deliberate confirmation. This permanently removes your authentication identity and account-owned product data. Resolve open subscriptions and pending checkouts first; a scheduled cancellation must reach its effective date before deletion can proceed.

If deletion is blocked or reports a temporary failure, retain access to the account, resolve the billing status or retry later. Account deletion never automatically refunds a payment. Read the Privacy Policy for retained billing records and provider data.

Review Privacy to understand cloud storage, browser state and AI provider processing. Use the configured privacy contact above for access, correction or other data requests. AI responses may be wrong; review workspace changes and avoid entering sensitive information you do not want shared with a model provider.

The Terms of Service describe account responsibilities and acceptable use.